Burned by Legion? Me too.
I heard many wonderful things about Legion Rifles over the past couple years; especially their AR-10 variant offering.Â I was recently in the market for a reliable AR-10, so after some conversations with people who had fielded these rifles and run them hard, I decided to put in an order.Â That was over seven months ago.Â I was quoted a six month delivery time by Legion.Â I thought that sounded a little long but demand and coming out of the post-Newtown panic it seemed like six months was going to be standard at the time. I was willing to wait six months for what was supposed to be a quality rifle that would fulfill my need for a precision rifle teaching platform.
No one likes to hear troubling things about a company they gave their hard earned money to, yet while that six month window ticked away I began hearing about delivery times not being met, about people waiting well a year for their rifles and about product not showing up at all after being fully paid for.Â Of course some of this can be chalked up to unhappy customers, internet rumors or flat out lies; however the amount of rumbling was significant enough to give me pause in my decision to purchase from Legion.Â I decided to stick with it, giving them to-the-day on my rifle.
Well, six months came with no word from Legion.Â So I made the call to pull my deposit.Â No response from Adam Morehead, CEO of Legion Firearms.Â I made another call.Â No response from Adam Morehead.Â I waited a few days and made another call.Â No response from Adam Morehead.Â Three voicemails left, not one call returned.Â So I decided to contact someone I knew who worked for Legion, he somehow convinced Adam to call me.Â Adam did; I was told of money problems and supply problems with their barrels.Â I said I understood, but wanted my deposit back.Â Adam agreed and told me to give him a couple of weeks.Â I gave him exactly two weeks, which by my definition is â€œa couple.â€Â I called.Â No response from Adam Morehead.
Via Facebook I find out about a Better Business Bureau report on Legion Firearms, which details the experiences of others who bought from Legion and got part of their order if they were lucky, or nothing at all (read more here).Â I of course wanted to talk with Adam Morehead about this, but Adam Morehead doesnâ€™t return my calls.Â As of writing this I have left two more messages with no response.
As much as one shouldnâ€™t take things too personally, this is a direct reflection on his company and if I am in the minority of dissatisfied customers, it would be hard to prove as any web search of Legion Firearms leads to more negative than positive.Â Â Just a peek at the comments on the Legion Firearms Facebook page is telling of the dissatisfaction with their customer service.
I suppose I learned a very expensive lesson; a lesson that makes me want to go with the larger, more established companies in the future instead of taking a chance on the â€œlittle guyâ€ which is the wrong answer, but for people who save for months or years to make a purchase of a high-end rifle, itâ€™s the safe answer.Â Itâ€™s not a reflection on the industry, as far as I am concerned it is a reflection on Adam Morehead.Â The saying has always been that â€œbusiness isnâ€™t personalâ€ or some variation on the theme, but the truth is that business is personal, especially in such a small industry.Â I am on first-name basis with many of the people whose firearms and gear I use and not just because I am an Instructor and product tester; many of my relationships go back to when I was just a police officer running a training department.
I donâ€™t need to be buddies with the management, but I do believe in customer service and standing on your word.Â Truth be told itâ€™s not the money that I may never get back that bothers me the most, itâ€™s the fact that my money and my concern doesnâ€™t warrant a call from Adam Morehead.Â I, like many of us, can be a very understanding person and when business is made personal we are far more likely to be accommodating.Â A little communication from Adam and I would have been more than willing to wait for my rifle; now Iâ€™m not interested in owning one at all.
I donâ€™t know if Legion Firearms will recover from this; I’ve heard many troubling rumors, and while I wonâ€™t write rumor, I donâ€™t hold out hope as the company is seemingly silent and the level of dissatisfaction continues to grow.